Reducing Wait Time to Increase Patient Experience
Numerous studies have been conducted correlating a person’s level of satisfaction with an experience to their wait time. Typically, the longer the wait the less satisfied an individual is with their experience and vice versa. Haworth collaborated with SDI Consulting to explore factors that
influence the impact of waiting on patient satisfaction and how well-designed waiting areas can improve the experience of waiting in healthcare environments. Follow the link below to go to Haworth’s whitepaper.